FAQ

Shipping are based on weight and declared value of the products being sent.

Our price is based on the number of packages received within 30 days of storage.

Each item (volume) is $10, above 6 items the price falls to $8 each item.

You can store it as long as you want to, however keep in mind that the storage is charged for every 30 days, and after the 90th day without any feedback from the client the items will be discarded.

No, you will only be charged of the services commission (repacking + delivery)

We open the external packages, take pictures and send it to the client so he can check it.

There are no additional charges to withdraw it from our office, however for us to deliver it to your Miami area hotel there is a price of $30.

The withdraw appointment should be scheduled 2 business days before.

You will receive it after your signed-up with us

If the client desires to return a merchandise, we ask them to notify us by email with the return label attached provided by the retailer. The return fee we charge is $10.

Yes, for someone to withdraw your merchandise we ask that the client notifies us by email the name of the person that is going to do it and that they present a valid ID at the pickup time that has been scheduled.

Yes, but after the first withdrawal, an additional $ 10 will be charged for each withdrawal.

Every merchandise that will be shipped has a risk of being charged of extra fees, however the most expensive and bigger ones like Cameras, Video Games platforms and Cellphones contain a higher risk.

Yes, however there is an additional $5 for the shipping of this certain product. And these are the following restrictions:

• The perfumes have to be shipped in separate boxes with no other merchandise in it so it can be inspected properly.
• The total volume of perfumes being shipped has to be 1 L. (for example: 4 perfume bottles of 250 mL = 1L).
• The minimum size of the perfume box is 8x8x4 inches

Yes, we make purchases by customers. We charge 10% of the order amount, minimum $15 per order. For purchases in physical stores know our Live-Video Shopping Service (Assisted Purchase)

The merchandise is shipped up to 48 business hours after the payment.

After it has been shipped, we will send an email with tracking code to the client so they can check it on the Mail website.

No, we require that every client is registered in our website.

We do not withdraw packages from other places.

Yes, we have up to 48h to notify the client that their package was received.

If your package status can’t be found in your country’s Mail system, it can be certainly found in the American Mail website.

It has to be in Stores/Shopping Malls within the city of Miami

The full payment (Service + merchandise cost estimate) must be completed at least 5 days before the day you desire to do this type of service we offer.

It must be scheduled at least 1 week before the desired day and the client must be online and easily accessible for us to contact the client in case of questions and other consulting matters.

The client must have a pre-list of items desired and a brief notion of the prices.

In case we need to go back to the store to return a certain product(s), the client will be charged again the same value as the initial price of Live-Video Shopping.

Skyexpress USA does not take responsibility for last minute decisions such as this, that’s why is essential that the client comes prepared and with a decisive mind state during the process.

No, this service does not include the shipping fees, it will be charged additionally.

The importation of individuals goods destined for resale or to be submitted to an industrialization process is prohibited”, therefore, if the customs authority comes to the conclusion that the content of its import is destined for resale, it may retain the goods, impose fines and / or surcharge, according to their understanding.

Therefore, packages that acquire the following characteristics have the lower chance of being taxed by the customs authority:

• Maximum of $50 (American dollars) of products + shipping fees
• Real value of the merchandise declared
• Maximum 2 identical items in the same package
• Physical person to physical person shipping

The US Postal Service -USPS- includes US$ 200 insurance. We do not advise you to purchase additional insurance if the declaration of goods is less than $ 200.

When accessing your account login, the tracking number will appear on the Delivery

Tracking column after the following steps were completed on our end:

1. Receive your packages
2. Complete the repacking procedure procedure
3. Confirm the payment done by our client

After 3 or 4 business days after the shipping to our office, if there hasn’t been any shipping delay (see below), the package tracking will appear on the mail’s website and our client will be able to follow every step of their shipping delivery. The delivery due date is between 7 to 15 days.

Unexpected logistic issues can happen anytime and therefore extend the delivery due date       since flight delays are very common and customs processes as well.

After 7 days since the arrival of your package in your country, please contact the mail or even their social medias, where they often respond.