After creating your account, you receive an address in Miami to use for your purchases in the United States. We receive, store, and consolidate your packages and, in partnership with SkyWay Cargo and last-mile operators in Brazil, we handle all logistics until final delivery.

To create your account, contact our team by email or through the customer service channels available on our website. After we complete your registration, you will receive your Miami address and all necessary instructions to access the shipping management tools.

Simply use the address provided by SkyExpress USA when making your purchases in the United States. As soon as your packages arrive at our warehouse, you can request shipment to Brazil through our team or platform.

Yes. You will be able to track the status of your package from receipt at our warehouse in Miami through final delivery in Brazil, with updates throughout the entire logistics process.

Not all products can be sent. Items prohibited or restricted by transportation regulations and Brazilian legislation, such as weapons, explosives, dangerous chemicals, tobacco, and electronic cigarettes, are not accepted.

Medical equipment, health products, and items subject to ANVISA regulations must be consulted in advance with our team before shipment.

Check our restrictions list or contact us to confirm your product's eligibility.

The costs may include:

• International freight;
• Handling fees;
• Consolidation and repackaging services;
• Import taxes and duties, when applicable.

Handling and repackaging fees are provided at the time of quotation. Taxes follow Brazilian legislation and vary according to the product type and declared value.

After receiving your package at our warehouse in Miami, we offer 30 days of free storage, allowing you to consolidate different purchases before shipment to Brazil. After this period, additional storage fees may be

After the shipment request, our team will provide a payment platform or link with all information regarding the freight and contracted services. The shipment will be processed after payment confirmation.

SkyExpress USA coordinates the entire logistics process in partnership with SkyWay Cargo, an international freight forwarder. However, taxes, fees, Brazilian Federal Revenue requirements, and ANVISA regulations follow Brazilian legislation and are the responsibility of the importer.

Our team offers guidance and support throughout the entire process to ensure greater security and compliance.

Consolidation allows you to combine multiple purchases received at our warehouse into a single shipment to Brazil, reducing shipping costs and making the logistics process more efficient.

Our team offers customer service in Portuguese and English and is available to clarify questions, provide quotes, and track your shipments. You can contact us through the channels available on our website or directly with our specialists.

O prazo varia de acordo com o serviço contratado, o destino final e eventuais processos alfandegários. Em geral, as entregas são concluídas entre 5 e 10 dias úteis após o embarque internacional, incluindo a etapa de last-mile no Brasil.

Sim. Você pode receber diferentes encomendas em nosso warehouse em Miami e solicitar a consolidação em uma única remessa. Isso ajuda a reduzir custos de frete e otimizar o processo de importação.